Welcome to Outdoor Gear Sale’s FAQ section! As fellow outdoor enthusiasts, we’ve compiled answers to the most common questions adventurers like you might have about our gear, shipping, and services. Whether you’re preparing for a Himalayan trek or just upgrading your camping equipment, we’re here to help.

About Our Products

What types of outdoor gear do you specialize in?
We specialize in a wide range of outdoor equipment for various adventures, including:
  • Running and climbing shoes (like our Altra and climbing shoe selections)
  • Backpacking and day packs
  • Outdoor apparel and clothing
  • Climbing gear (carabiners, devices, and climbing shoes)
  • Boots and footwear
  • Drinkware and drybags
  • Child carriers for family adventures
Our products are carefully selected to meet the needs of serious outdoor enthusiasts.
Do you carry gear from specific brands?
Yes! We offer products from premium outdoor brands including Altra and other leading manufacturers. You can browse our “BY BRAND” section to find gear from your favorite outdoor companies.
How do I know which product is right for my adventure?
Our products are organized by activity type (CLIMB, BIKE, RUNNING) to help you find exactly what you need. If you need personalized recommendations, our adventure gear experts are happy to help at [email protected].

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account. This allows you to track orders, save your shipping information for future adventures, and receive updates on new gear arrivals.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you instructions to create a new password so you can get back to planning your next adventure.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear adventure-ready (typically within 1-2 business days). If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

What shipping options do you offer?
We offer two adventure-ready shipping methods:
  1. Standard Expedition Shipping (Recommended): $12.95 flat rate via DHL/FedEx (10-15 days after dispatch)
  2. Free Trailblazer Shipping: Free for orders over $50 via EMS (15-25 days after dispatch)
Think of our standard shipping like reliable hiking boots – efficient and dependable. Our free option is perfect when you’re planning ahead and want to save resources.
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). For fastest processing, order by 12pm CST for possible same-day handling. During peak adventure seasons, we recommend ordering at least 3 weeks before critical trips.
Do you ship internationally?
Yes! We serve adventurers worldwide, though some Asian and remote regions may be excluded. International customers should note:
  • Customs fees or import taxes may apply in your country
  • Delivery estimates may vary based on local customs processing
  • Some brand restrictions may apply to certain regions
How can I track my order?
Once your gear ships, you’ll receive a confirmation email with tracking information:
  • Standard Shipping: Detailed tracking through DHL or FedEx
  • Free Shipping: EMS tracking number (some remote areas may have limited tracking)
If you’re frequently on the move for adventures, we recommend using a work address or ensuring someone is available to receive high-value gear packages.

Payments

What payment methods do you accept?
We accept all major payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Your payment security is important to us – all transactions are processed through secure, encrypted systems.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We don’t store sensitive payment details on our servers after your transaction is complete.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your gear. You may return most items within 15 days of receiving them, provided they are:
  • In original condition
  • Unused with original tags attached
  • In the original packaging
Some items may be subject to restocking fees. For full details, please see our Return Policy page.
How do I initiate a return or exchange?
Contact our customer adventure team at [email protected] with your order number and details about the item you’d like to return or exchange. We’ll provide instructions to get your gear back to us and process your request.
What if my gear arrives damaged or defective?
We stand behind every shipment with our customer satisfaction guarantee. If there are any issues with your delivery:
  1. Contact us immediately at [email protected]
  2. We’ll work with the carrier to resolve any problems
  3. If needed, we’ll replace lost or damaged items
Please include photos of any damaged items to help us resolve your issue quickly.

Still have questions? Our adventure gear experts are always ready to help you prepare for your next outdoor challenge. Contact us at [email protected] or visit our store at 3516 North Virginia Avenue, Oklahoma City, US 73118.

Happy trails and smooth deliveries,
The Outdoor Gear Sale Team