At Outdoor Gear Sale, we stand behind our products with the same confidence you have in your outdoor adventures. If your gear doesn’t meet your expectations, we’ll make it right. Below is our straightforward return and exchange process designed to get you back to your adventures quickly.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original tags and packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • CLIMBING SHOES (due to intimate fit requirements)
  • CARABINERS & DEVICES (safety-critical equipment)
  • Drinkware (hygiene reasons)
  • Any items marked as “final sale”

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request using the template below.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Ship Your Return: Package the item securely and include all original packaging and tags. Ship to:
    Outdoor Gear Sale Returns
    3516 North Virginia Avenue
    Oklahoma City, OK 73118
    United States
  4. Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Outdoor Gear Sale Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:
– [Product Name]
– [Size/Color if applicable]
– [Reason for return/exchange]

For exchanges, my preferred replacement item is:
– [Product Name]
– [Size/Color if applicable]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Information]

Refund Processing

Once your return is received and inspected:

  • Timing: Refunds are processed within 5 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges of the same value:

  • We’ll ship your replacement item once we receive your return
  • No additional shipping charges for standard exchanges

For exchanges of higher value, you’ll be charged the difference after we receive your return.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

Adventure-Ready Guarantee

We understand that your gear needs to perform when it matters most. If you’re not completely satisfied with your purchase, we’ll work with you to make it right – just like we’d want our own adventure gear to perform when we need it most.

For any questions about our returns policy, contact our customer service team at [email protected].